Terms of Service

Last updated: 16 August 2026

These Terms of Service ("Terms") govern access to and use of B2B.Africa and the products and services made available through it.

1. Operator and scope

B2B.Africa (the "Platform") is operated and the B2B.Africa Product is provided by Maya Tech Services LLC, a Delaware limited liability company, United States ("Maya", "B2B.Africa", "we", "us", "our"), with a registered address at 8 The Green, Suite A, Dover, DE 19901, USA.

Legal/support contact: support@b2b.africa, or the chat assistant on this site (which can hand your message to a human).

These Terms apply to:

• your use of the Platform;
• accounts and company profiles;
• reports, research and verification products;
• Tender Radar and other opportunity data;
• requests, RFQs, matching and messaging;
• subscriptions, lead credits and other Platform features; and
• direct orders with Maya where the applicable Order, invoice or statement of work incorporates these Terms.

For a self-serve purchase made through Paddle, the payment transaction is also subject to Paddle's applicable Buyer Terms and Refund Policy. Section 8 explains the division of roles.

2. Business use, eligibility and authority

The Platform is designed for business and professional use.

By creating an account, submitting a business request, claiming a company profile or placing an order, you represent that:

1. you are at least 18 years old;
2. you are acting for a business, organisation, public body, professional practice or other commercial/professional purpose, except where the Platform expressly permits otherwise;
3. if you act for an organisation, you have authority to act for it and, where applicable, bind it to these Terms; and
4. the information you provide about yourself and your organisation is materially accurate.

If mandatory law treats you as a consumer despite the business-use design of the Platform, nothing in these Terms removes rights that cannot lawfully be excluded.

3. What B2B.Africa is — and is not

B2B.Africa is a trade-intelligence, business-discovery and verification platform.

Depending on product availability, the Platform may provide:

• Verify Company / company checks: source-backed facts and checks about a named company;
• Market Scan / partner research: research and shortlists of potential buyers, suppliers, distributors, service providers or other organisations matching stated criteria;
• Tender Radar: tender/opportunity browsing, filters and alerts based on identified official or permitted sources (for South Africa, National Treasury eTenders OCDS data, displayed under CC BY 4.0 with attribution) and donor-programme tender feeds;
• Company profiles: claimed and unclaimed business profiles with clearly stated verification levels, described in full on the Trust & methodology page;
• Request matching / RFQ: tools to publish or submit a business need and match it to selected organisations;
• Messaging: communication between matched users;
• Verification processes: registry/domain/document checks and, where expressly ordered, third-party or partner on-site inspections;
• AI-assisted features: research assistance, drafting, classification, matching and chat; and
• other features identified on the Platform or in an Order.

Unless an Order expressly says otherwise, Maya is not:

• a buyer or seller of the underlying goods or services traded between users;
• a party to a contract formed between users;
• an agent, broker, distributor, freight forwarder, customs broker, insurer, lender, escrow provider or payment agent for the underlying trade;
• a law firm, accounting firm, credit bureau or investment adviser; or
• a guarantor of any company, user, tender, transaction or business result.

You are responsible for the commercial, legal and operational decision whether to deal with any third party.

4. Accounts and security

You must provide a valid email address and, for company accounts, a business (non-free-mail) email address to access full functionality. You are responsible for the accuracy of the information you submit, including anything published on a company profile you control, and for safeguarding your account credentials. For company functionality, we may require domain-control proof, organisation authorisation or other reasonable verification.

You must promptly notify us if you believe your account or credentials have been compromised.

To limit abuse, an unverified account is limited to a small number of active requests at a time, and broader outreach on a request requires either domain verification or payment. These limits may change; the current limits are described on the relevant product pages. We may apply reasonable rate limits, anti-fraud checks, moderation and security controls, which may vary by account status, country, product or risk.

5. Company profiles, claims and verification status

5.1 Unclaimed profiles

A company may appear on the Platform from permitted public, official, user-provided or licensed sources before a representative has claimed it.

An Unclaimed profile:

• does not mean the company endorses B2B.Africa;
• does not mean B2B.Africa has verified the company;
• is not a recommendation to trade with the company; and
• must be read together with its displayed source/provenance and status.

5.2 Claiming a profile

To claim or control a company profile, you must be authorised to represent the organisation and may be required to prove control of a company domain or provide other evidence.

We may reject, suspend or reverse a claim where evidence is insufficient, disputed or later shown to be inaccurate.

5.3 Verification levels

Verification labels describe only the checks represented by that specific level, as stated on the Trust & methodology page and in the applicable verification record.

A badge or verification level:

• is point-in-time;
• may be updated, downgraded, suspended or revoked;
• is not a credit rating, guarantee, certification of future conduct or warranty of performance; and
• must not be represented by a user as anything broader than its stated scope.

6. Reports, research and methodology

6.1 Source-backed product

Reports are structured research products. External factual datapoints are intended to be linked to a recorded source or reference and retrieval date, consistent with our data-sourcing rules (see Trust & methodology).

Confidence labels describe confidence in a datapoint or proposition; they do not score the reliability, creditworthiness or honesty of the subject company.

6.2 Snapshot

A report is a snapshot as of its stated retrieval dates. Business status, directors, websites, tenders, sanctions lists, litigation records, personnel and other facts can change after retrieval.

6.3 Analysis versus facts

A report may contain sourced facts, clearly identified company-published claims, calculations, classifications, synthesis, and analysis or recommendations. Analysis and AI-assisted synthesis are not themselves official records. Where a decision matters, you should review the underlying source and obtain professional advice where appropriate.

6.4 No complete due-diligence guarantee

Unless expressly stated in an Order, a report does not constitute full legal due diligence, audit or assurance, a credit report or creditworthiness opinion, AML/PEP/KYC certification, tax, legal, financial or investment advice, or a guarantee that adverse facts do not exist outside the sources searched.

7. Requests, matching, RFQs and messaging

7.1 Your request content

You are responsible for the accuracy and lawfulness of a request you submit. You grant Maya the right to structure, translate and classify the request; use it to search/match companies; display the permitted parts of it to selected recipients; send permitted request-related notifications; and use de-identified or aggregated request data to improve matching and analytics.

7.2 Requester identity

Where a request (an RFQ or a search) is shown to companies before they register, only the substance of the request (category, country, volume, requirements) is shown — the identity and contact details of the requester are not disclosed until after the invited company registers and both sides have access to the in-platform conversation.

Do not assume that all request content is confidential. If a field is intended to be shown to prospective counterparties, do not place trade secrets, personal secrets or information you are not authorised to share in that field.

7.3 Messages and counterparties

Messages between users are their own communications. Maya may process them as needed to provide, secure, moderate and support the messaging service in accordance with the Privacy Policy. Maya does not endorse or adopt a user's statement merely because it is transmitted through the Platform.

8. Purchases, Paddle and direct invoices

8.1 Self-serve purchases through Paddle

For self-serve purchases made through Paddle:

• Paddle acts as Merchant of Record/reseller for the purchase transaction and sells/bills the Product to the Buyer under Paddle's applicable Buyer Terms;
• Paddle handles payment collection and the sales/VAT/GST obligations it assumes as Merchant of Record;
• Maya remains the provider/licensor of the B2B.Africa Product and is responsible for the Product-specific scope described in the applicable order/checkout; and
• a Paddle transaction does not make Paddle the provider of the underlying B2B.Africa research or trade-intelligence work.

Where Paddle's Buyer Terms or Refund Policy grant the Buyer a mandatory or Paddle-administered payment/refund right, those terms apply to that payment transaction.

8.2 Direct invoice / T/T orders

A China, managed-service, enterprise or other order may instead be contracted and invoiced directly by Maya, confirmed manually; no monthly billing option is offered in this channel.

For a direct order: the Order / statement of work / accepted invoice identifies the scope, price, currency and payment terms; bank and correspondent-bank charges are borne as stated in the Order; each party is responsible for taxes imposed on it by law; if withholding is legally required, the customer must provide reasonably satisfactory evidence of the withholding and official tax documentation; and a separate bilingual or enterprise agreement may apply and override these Terms to the extent of conflict.

8.3 No implication about Maya's own tax obligations

Any statement that Paddle handles sales tax/VAT for Paddle transactions describes Paddle's Merchant-of-Record function. It does not state that Maya has no tax, filing or other legal obligations of its own.

9. Prices, subscriptions, credits and plan changes

Prices, currencies, plan features, quotas, discount periods and availability are those shown at checkout or in the Order when you purchase.

Unless mandatory law or the applicable Paddle terms require otherwise:

• cancelling a subscription stops future renewals and access continues until the end of the paid period;
• lead or usage credits have no cash value, are non-transferable and cannot be redeemed for money;
• the treatment of unused credits after cancellation is the treatment stated in the applicable plan/Refund Policy;
• a plan benefit described as "coming soon", "activates with network launch" or equivalent is not a current paid entitlement until activated; and
• we may change future plans/prices, but we will not retroactively change the paid scope of an already accepted one-time Order.

For a material reduction of a prepaid recurring service during its paid term, we will provide a reasonable substitute, credit, cancellation right or other remedy as required by the Order or applicable law.

10. Commercial guarantees and refunds

The B2B.Africa commercial guarantee is a delivery-scope guarantee, not a business-outcome guarantee.

Where applicable, we guarantee the agreed research scope, evidence checks, outreach volume and reporting cadence identified in the Order. We do not guarantee sales, contracts, replies, tender awards, financing, regulatory approvals, successful shipments, payment by counterparties, or any other business outcome.

The Refund Policy governs B2B.Africa's commercial refund commitments. For Paddle-billed transactions, Paddle's Buyer Terms and Refund Policy also apply. Nothing in these Terms or our Refund Policy limits a withdrawal/refund right that cannot lawfully be excluded.

11. Verification process fees and on-site inspections

11.1 Verification is a process

A verification fee purchases the stated checks/process — not a passing result. A failed verification does not earn the relevant badge, and does not, by itself, create a refund right under the B2B.Africa commercial guarantee if the ordered checks were properly performed. Mandatory/statutory or Paddle-administered refund rights remain unaffected.

11.2 On-site inspections

An on-site inspection is included only if the Order expressly says so.

Unless the Order expressly expands the scope, an on-site inspection is point-in-time evidence of observations made at a stated location on a stated date. It does not by itself establish ownership of premises/assets/inventory, legal authority of every person encountered, financial condition or solvency, title to goods, product quality outside the inspected sample, absence of fraud, ongoing operations after the inspection, or future contractual performance.

On-site work may be performed by an independent inspection partner. The report will identify or describe the scope and source of the inspection as appropriate.

12. Your content

You retain ownership of content you submit.

You grant Maya a worldwide, non-exclusive, royalty-free licence, for as long as reasonably needed for the relevant feature, to host, store, reproduce, format, translate, display and process your content to operate the Platform; publish content you choose to make public; match requests; provide reports/services; secure/moderate the Platform; and meet legal obligations.

You represent that you have the rights/permissions needed to submit the content; the content is not materially false or misleading; and publication/use by the Platform as requested by you will not unlawfully infringe third-party rights.

We may remove, restrict or label content that is unlawful, misleading, infringing, unsafe, disputed or inconsistent with these Terms.

13. B2B.Africa intellectual property and report licence

The Platform's software, brand, design, original text, report structure, methodology expression, databases compiled by Maya, and other original materials are owned by or licensed to Maya and are protected by applicable law.

Subject to payment and these Terms, a customer receives a limited, non-exclusive, non-transferable licence to use a commissioned report for its internal business purposes.

Unless the Order expressly allows more, you may share a commissioned report only with your employees and group companies who need it, professional advisers, lenders/investors evaluating the same transaction, and other persons who reasonably need it for the transaction and are informed that the report is confidential/proprietary.

You may not, without written permission: resell or sublicense a report; publish the report in full to the public; scrape or systematically extract report/platform data; use reports to create or train a competing company/tender database or data product; remove source, attribution, limitation or proprietary notices; or redistribute third-party source material beyond the rights attached to that source.

Third-party and open-data material remains subject to its own licence and rights — for example, eTenders/OCDS material must retain its required CC BY 4.0 attribution. Public sample reports may be shared only under the sharing terms stated on the sample.

14. Acceptable use

You must not:

• access or use the Platform unlawfully;
• create false identities, fake company profiles or fraudulent requests;
• falsely claim authority over a company;
• circumvent security, rate limits, paywalls or access controls;
• bulk scrape, crawl, harvest or extract Platform data except through an expressly permitted feature/API;
• reverse engineer or interfere with the Platform except where a right cannot lawfully be excluded;
• submit malware or abusive automated traffic;
• use Platform data to harass, discriminate unlawfully or facilitate fraud;
• use the Platform to evade sanctions, export controls, customs rules or other trade restrictions;
• use the Platform to send unlawful unsolicited communications;
• reproduce restricted official-registry or licensed-provider material contrary to its source terms;
• publish a B2B.Africa verification badge or status in a misleading way; or
• use the Platform to infringe intellectual property or privacy rights.

We may investigate suspected abuse and preserve/disclose information where lawfully required.

15. Trade, sanctions and regulatory responsibility

A B2B.Africa sanctions check is limited to the exact list and subject scope stated in the report. It is not a representation that a proposed trade is lawful under every sanctions, export-control, customs, anti-bribery, competition, licensing, product-safety or import rule that may apply.

You are responsible for legal compliance in the jurisdictions relevant to your transaction and should obtain specialist advice where required.

16. Third-party sources, links and services

The Platform depends on third-party sources and infrastructure including government systems, public websites, payment services, hosting, AI providers, inspection partners and licensed data providers. We do not control those third parties.

Except where an express product guarantee says otherwise and to the maximum extent permitted by law: a third-party source may be delayed, unavailable, corrected or inaccurate; a public record may be incomplete; a third-party site may change its content or terms; a tender may be amended or cancelled after retrieval; and infrastructure outages may temporarily affect service.

Where a source licence or terms impose narrower use rights than these Terms, the narrower source-specific rights control for that source material.

17. Corrections, disputes and source challenges

If you believe a public profile or report contains a materially inaccurate factual statement about you or your organisation, you may submit a correction request using the contact or "Report incorrect information" mechanism provided by the Platform.

We may request identification/authority, the disputed statement, supporting documents, and the source you believe is authoritative. We may correct the record; add a source; downgrade confidence; mark a fact as disputed while reviewing it; preserve an audit/version history; or reject an unsupported correction request.

A correction process does not require us to remove accurate public facts merely because they are unfavourable.

18. Confidential information

Non-public account, request and message content will be handled in accordance with the Privacy Policy and the feature's intended operation.

However: a request is designed to be shared to the extent stated by the matching feature; external processors/partners may receive information necessary to perform the service; legal/regulatory disclosure may be required; and the standard self-serve Platform is not a substitute for a bespoke NDA.

If a project requires special confidentiality, data residency, security or disclosure restrictions, those requirements must be agreed in a separate Order before you submit the restricted information.

19. AI-assisted features

AI may assist with classification, summarisation, translation, drafting, matching and chat.

AI-generated text can be incomplete or wrong. Where a factual report claim matters, the intended evidence is the source/provenance, not an unsupported model statement.

The AI chat assistant is not authorised to amend these Terms or an Order; cannot bind Maya to a discount, refund, guarantee or contractual commitment unless confirmed through an authorised channel; and is not professional legal, tax, financial or investment advice.

20. Disclaimer of warranties

Except for an express written product guarantee and warranties that cannot lawfully be excluded, the Platform, reports, data and features are provided "as is" and "as available."

To the maximum extent permitted by law, we do not warrant uninterrupted or error-free operation; that every available public record has been found; that third-party data is complete, current or accurate; that a matched company will respond; that a company is solvent, honest or able to perform; that a tender remains open after the retrieval date; or that the Platform is suitable for a particular regulated decision.

21. Limitation of liability

To the maximum extent permitted by applicable law:

1. Maya will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings, data or business opportunity arising from or related to the Platform.
2. Maya is not liable for losses caused by a user's decision to trade with or pay a third party; a counterparty's fraud, insolvency, breach or non-performance; shipping/customs/tax/ regulatory issues in an underlying trade; a change or error in a third-party source that Maya did not knowingly misstate; or use of a report beyond its stated scope/date.
3. Maya's total aggregate liability arising out of or relating to the affected Product or service will not exceed the greater of USD 100, or the amount paid for the affected Product/service during the 12 months immediately preceding the event giving rise to the claim.

This section does not limit liability that applicable law does not permit to be excluded or capped, including fraud, wilful misconduct, and any statutory consumer rights (for example under South Africa's Consumer Protection Act) that cannot be waived by agreement.

22. Indemnity

To the extent permitted by law, you will indemnify and hold harmless Maya, its officers and its contractors/partners from third-party claims, losses and reasonable legal costs arising from your unlawful use of the Platform; content/data you submitted without necessary rights or authority; materially false claims you publish about yourself/your company through the Platform; your infringement of third-party intellectual property/privacy rights; your breach of trade/sanctions/export-control obligations; or your material breach of these Terms.

The indemnity does not apply to the extent the claim was caused by Maya's own breach, fraud or wilful misconduct.

23. Suspension and termination

You may close your account at any time, subject to outstanding obligations and data-retention requirements. We may suspend, restrict or terminate access where reasonably necessary for breach of these Terms; non-payment; fraud/abuse/security risk; legal/regulatory requirement; source/licence restrictions; sanctions/trade-compliance concerns; or protection of users or the Platform. Where reasonably practicable and lawful, we will provide notice and an opportunity to remedy a remediable breach.

On termination: any unused lead credits already on your balance do not automatically forfeit, but no further periodic credits will be granted; access to paid features ends at the point stated for the relevant termination reason (immediately for cause, or at the end of the current billing period for a voluntary cancellation). Termination does not erase accrued payment rights, refund/chargeback rights, intellectual-property rights, confidentiality obligations, lawful audit/security records, or provisions intended to survive termination.

24. Service changes and force majeure

We may improve, replace or discontinue features.

We will not be liable for failure/delay caused by events outside our reasonable control, including government-source outages, internet/telecom outages, cyber incidents not caused by our failure to use reasonable safeguards, natural disasters, war, civil disturbance, labour action, regulatory action or third-party infrastructure failure. This section does not remove remedies that mandatory law requires.

25. Governing law and disputes

Except where mandatory law requires otherwise or a signed Order provides otherwise, these Terms and the relationship between you and Maya are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. Subject to mandatory rights, the state and federal courts located in Delaware have exclusive jurisdiction over disputes between you and Maya arising from these Terms.

A self-serve payment transaction through Paddle is additionally governed by Paddle's applicable Buyer Terms, including its own governing-law and dispute provisions for the payment/resale relationship.

Nothing in this section deprives a person of a mandatory consumer, privacy or other statutory protection that cannot lawfully be waived by a choice-of-law or forum clause.

26. Changes to these Terms

We may update these Terms. For material changes, we will update the date at the top of this page and provide notice on the Platform and/or by email to registered users where appropriate; where law or the nature of the change requires renewed acceptance, we will request it. A change will not retroactively alter an already accepted one-time Order's core deliverables or price.

27. General

Order of precedence. For a conflict: (1) mandatory law; (2) a signed or expressly accepted Order / statement of work; (3) product-specific terms or disclaimer expressly incorporated at checkout; (4) these Terms; (5) general marketing copy. Paddle's Buyer Terms govern the Paddle payment/resale relationship to the extent applicable.

Entire agreement. These Terms together with incorporated policies and the applicable Order form the agreement between you and Maya concerning the Platform/Product, except for a separate signed agreement.

No waiver. Failure to enforce a provision is not a waiver.

Severability. If a provision is unenforceable, it will be limited or severed to the minimum necessary and the remainder will continue.

Assignment. You may not assign the agreement without Maya's written consent, except as part of a genuine reorganisation or sale of substantially all relevant business assets with written notice and subject to law. Maya may assign the agreement to an affiliate or successor in connection with a reorganisation, financing, merger or sale of the Platform/business, subject to applicable law.

No partnership. These Terms do not create a partnership, franchise, employment, fiduciary or agency relationship between Maya and a user, or between users.

Electronic notices and records. You consent to receiving contract notices electronically where permitted by law. We may retain electronic records of acceptance, orders and communications.

Language. The English version of these Terms is the controlling Platform version unless a signed bilingual/direct Order expressly states otherwise or mandatory law requires another result. A translated website version is provided for accessibility and must not silently change the commercial scope.